Support Technician I

A company is looking for a Support Technician Tier I to join their team in providing desktop support for a federal client's helpdesk. Key Responsibilities Provide first contact support for customer inquiries and incidents via various communication channels Assist customers in resolving technical issues related to software and hardware Log, track, and manage customer tickets while ensuring timely resolution and follow-up Required Qualifications High school diploma or G.E.D 2+ years of technical training or relevant certifications (e.g., A+, ITIL foundation) Experience with Microsoft Office, VPN products, and Windows operating systems Must meet government eligibility requirements Ability to work independently and remotely if required

Mar 25, 2025 - 02:01

A company is looking for a Support Technician Tier I to join their team in providing desktop support for a federal client's helpdesk. Key Responsibilities Provide first contact support for customer inquiries and incidents via various communication channels Assist customers in resolving technical issues related to software and hardware Log, track, and manage customer tickets while ensuring timely resolution and follow-up Required Qualifications High school diploma or G.E.D 2+ years of technical training or relevant certifications (e.g., A+, ITIL foundation) Experience with Microsoft Office, VPN products, and Windows operating systems Must meet government eligibility requirements Ability to work independently and remotely if required