Bilingual Trust and Safety Specialist

A company is looking for a Trust and Safety Incident Ops Senior Specialist (Bilingual). Key Responsibilities Independently assess and address trust and safety concerns via phone and email, focusing on user assistance and risk mitigation Identify issues and trends while maintaining knowledge of the platform to resolve user concerns Oversee payment and distribution of the Thumbtack Guarantee and assist in executing departmental OKRs and KPIs Required Qualifications Experience in advanced Customer Support, case management, or skilled mediation; Trust and Safety experience is a plus High school diploma or equivalent required Advanced proficiency in spoken and written English and Spanish Strong collaboration skills and ability to work independently Self-motivated, resilient, and adaptable with a strong sense of urgency

Apr 22, 2025 - 11:43

A company is looking for a Trust and Safety Incident Ops Senior Specialist (Bilingual). Key Responsibilities Independently assess and address trust and safety concerns via phone and email, focusing on user assistance and risk mitigation Identify issues and trends while maintaining knowledge of the platform to resolve user concerns Oversee payment and distribution of the Thumbtack Guarantee and assist in executing departmental OKRs and KPIs Required Qualifications Experience in advanced Customer Support, case management, or skilled mediation; Trust and Safety experience is a plus High school diploma or equivalent required Advanced proficiency in spoken and written English and Spanish Strong collaboration skills and ability to work independently Self-motivated, resilient, and adaptable with a strong sense of urgency