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Consumer Engagement Representative
A company is looking for a Consumer Engagement Representative. Key Responsibilities Educate members on Specialty Pharmacy services through outbound and inbound calls Provide price quotes and benefits information, while following call scripts Assist with clerical/backend work related to member enrollment Required Qualifications Must have customer service experience Intermediate proficiency in Microsoft Office programs, specifically Word and Excel Must be passionate about improving consumer experiences Previous experience in a call center environment Flexible availability to work varying hours, including Saturdays
A company is looking for a Consumer Engagement Representative.
Key Responsibilities
Educate members on Specialty Pharmacy services through outbound and inbound calls
Provide price quotes and benefits information, while following call scripts
Assist with clerical/backend work related to member enrollment
Required Qualifications
Must have customer service experience
Intermediate proficiency in Microsoft Office programs, specifically Word and Excel
Must be passionate about improving consumer experiences
Previous experience in a call center environment
Flexible availability to work varying hours, including Saturdays