Customer Engagement Lead

A company is looking for a Customer Engagement Lead to manage customer relationships and drive engagement strategies. Key Responsibilities Lead and manage complex customer engagements, ensuring a proactive experience for large accounts Develop and execute customer engagement strategies aligned with team objectives Coordinate and resolve customer issues, collaborating with various teams to ensure effective solutions Required Qualifications Bachelor's Degree in a relevant field and 8 years of experience in program management or related areas, or equivalent experience 3+ years of direct customer experience in a customer-facing role Proven track record in managing complex customer relationships and transforming customer journeys Experience in strategic planning and operational efficiency Master's Degree with 10+ years of experience is preferred

Apr 1, 2025 - 11:22

A company is looking for a Customer Engagement Lead to manage customer relationships and drive engagement strategies. Key Responsibilities Lead and manage complex customer engagements, ensuring a proactive experience for large accounts Develop and execute customer engagement strategies aligned with team objectives Coordinate and resolve customer issues, collaborating with various teams to ensure effective solutions Required Qualifications Bachelor's Degree in a relevant field and 8 years of experience in program management or related areas, or equivalent experience 3+ years of direct customer experience in a customer-facing role Proven track record in managing complex customer relationships and transforming customer journeys Experience in strategic planning and operational efficiency Master's Degree with 10+ years of experience is preferred