Dedicated Support Engineer

A company is looking for a Dedicated Support Engineer. Key Responsibilities Provide technical guidance and troubleshooting support to ensure customer satisfaction Manage a ticket queue and collaborate with the Technical Services team to address technical challenges Analyze customer outcomes using KPIs and feedback to identify improvement opportunities Required Qualifications 2-5 years of experience in advertising technology, marketing services, or software technology in a customer support role Proven track record of resolving customer issues effectively and delighting stakeholders Ability to prioritize tasks with minimal oversight Resourcefulness and capability to work in ambiguous situations Willingness to work flexible hours, including potential on-call or weekend coverage

Apr 2, 2025 - 23:25

A company is looking for a Dedicated Support Engineer. Key Responsibilities Provide technical guidance and troubleshooting support to ensure customer satisfaction Manage a ticket queue and collaborate with the Technical Services team to address technical challenges Analyze customer outcomes using KPIs and feedback to identify improvement opportunities Required Qualifications 2-5 years of experience in advertising technology, marketing services, or software technology in a customer support role Proven track record of resolving customer issues effectively and delighting stakeholders Ability to prioritize tasks with minimal oversight Resourcefulness and capability to work in ambiguous situations Willingness to work flexible hours, including potential on-call or weekend coverage