Ecommerce Customer Service Representative

A company is looking for an EComm Customer Service Representative to handle customer inquiries and resolve issues related to eCommerce products. Key Responsibilities Respond to customer inquiries efficiently through active listening and problem-solving Process orders, returns, and credits while following up until issues are resolved Research potential fraud cases and collaborate with the corporate ecommerce team on backorders Required Qualifications High school diploma or equivalent; some college preferred At least one year of customer service experience Ability to work a flexible schedule, including weekends and evenings Thorough understanding of computer programs used for customer service Accountable for maintaining ethical standards regarding customer privacy and sensitive information

Mar 27, 2025 - 17:15

A company is looking for an EComm Customer Service Representative to handle customer inquiries and resolve issues related to eCommerce products. Key Responsibilities Respond to customer inquiries efficiently through active listening and problem-solving Process orders, returns, and credits while following up until issues are resolved Research potential fraud cases and collaborate with the corporate ecommerce team on backorders Required Qualifications High school diploma or equivalent; some college preferred At least one year of customer service experience Ability to work a flexible schedule, including weekends and evenings Thorough understanding of computer programs used for customer service Accountable for maintaining ethical standards regarding customer privacy and sensitive information