Employee Success Director

A company is looking for a Director, Direct Employee Success. Key Responsibilities Direct and manage the new hire onboarding function to ensure scalability and alignment with company goals Lead a team focused on coaching, development, and performance of new sales associates during their initial tenure Oversee quality assurance efforts and drive employee engagement strategies to enhance the overall customer experience Required Qualifications and Education 12+ years of experience in a leadership role within a high-volume sales or customer service organization 4-year Bachelor's Degree preferred, or an equivalent combination of education and experience Experience managing high-volume call centers Proven ability to lead cross-functional teams and collaborate effectively Strong understanding of complex business dynamics and performance metrics

Apr 1, 2025 - 18:54

A company is looking for a Director, Direct Employee Success. Key Responsibilities Direct and manage the new hire onboarding function to ensure scalability and alignment with company goals Lead a team focused on coaching, development, and performance of new sales associates during their initial tenure Oversee quality assurance efforts and drive employee engagement strategies to enhance the overall customer experience Required Qualifications and Education 12+ years of experience in a leadership role within a high-volume sales or customer service organization 4-year Bachelor's Degree preferred, or an equivalent combination of education and experience Experience managing high-volume call centers Proven ability to lead cross-functional teams and collaborate effectively Strong understanding of complex business dynamics and performance metrics