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Enterprise Customer Experience Manager
A company is looking for an Enterprise Customer Experience Manager to drive strategic growth and customer satisfaction. Key Responsibilities: Serve as the primary strategic contact for top-tier accounts, ensuring alignment with business objectives Own the quarterly business review process, delivering value scorecards and strategic recommendations Identify upsell and cross-sell opportunities within existing accounts and track key success metrics Qualifications & Experience: 3-5 years of customer success, account management, or consulting experience, preferably in healthcare SaaS Experience managing high-value, complex enterprise accounts with multi-stakeholder relationships Strong understanding of healthcare operations and value-based care models Ability to manage both strategic and operational conversations effectively Data-driven mindset with experience using customer health scorecards and CRM platforms
A company is looking for an Enterprise Customer Experience Manager to drive strategic growth and customer satisfaction.
Key Responsibilities:
Serve as the primary strategic contact for top-tier accounts, ensuring alignment with business objectives
Own the quarterly business review process, delivering value scorecards and strategic recommendations
Identify upsell and cross-sell opportunities within existing accounts and track key success metrics
Qualifications & Experience:
3-5 years of customer success, account management, or consulting experience, preferably in healthcare SaaS
Experience managing high-value, complex enterprise accounts with multi-stakeholder relationships
Strong understanding of healthcare operations and value-based care models
Ability to manage both strategic and operational conversations effectively
Data-driven mindset with experience using customer health scorecards and CRM platforms