Entry-Level IT Support Technician

A company is looking for a L1 IT Support Technician (Remote, Contract). Key Responsibilities: Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues Log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution Maintain a high level of user satisfaction by delivering exceptional service and support Qualifications: Minimum 2-3 years of experience in remote IT support or a similar role Proficient in the administration of Windows 10/11 and macOS environments Strong experience in managing Microsoft (Office) 365 services and Google Workspace Hands-on experience with Entra ID (former Azure Active Directory) Familiarity with the ITIL framework and a foundational understanding of networking concepts

Mar 25, 2025 - 18:56

A company is looking for a L1 IT Support Technician (Remote, Contract). Key Responsibilities: Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues Log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution Maintain a high level of user satisfaction by delivering exceptional service and support Qualifications: Minimum 2-3 years of experience in remote IT support or a similar role Proficient in the administration of Windows 10/11 and macOS environments Strong experience in managing Microsoft (Office) 365 services and Google Workspace Hands-on experience with Entra ID (former Azure Active Directory) Familiarity with the ITIL framework and a foundational understanding of networking concepts