Escalations Support Specialist

A company is looking for an Escalations Support Specialist to provide excellent customer service and resolve escalated issues for clients. Key Responsibilities Complete pre-complaint service tickets and take escalated calls to address customer complaints Develop knowledge of deregulated energy markets and utility regulations to assist customers effectively Act as a subject matter expert for the Customer Service Team and escalate complex issues to appropriate internal teams Required Qualifications A minimum of 2 years of customer service experience A minimum of 1 year in a supervisory or escalated role Strong analytical and critical thinking skills Ability to manage and complete multiple tasks Accountability to accept and implement coaching and feedback to achieve performance goals

Apr 2, 2025 - 23:37

A company is looking for an Escalations Support Specialist to provide excellent customer service and resolve escalated issues for clients. Key Responsibilities Complete pre-complaint service tickets and take escalated calls to address customer complaints Develop knowledge of deregulated energy markets and utility regulations to assist customers effectively Act as a subject matter expert for the Customer Service Team and escalate complex issues to appropriate internal teams Required Qualifications A minimum of 2 years of customer service experience A minimum of 1 year in a supervisory or escalated role Strong analytical and critical thinking skills Ability to manage and complete multiple tasks Accountability to accept and implement coaching and feedback to achieve performance goals