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Excellence Assurance Lead
A company is looking for an Excellence Assurance Lead to ensure an exceptional experience for its members. Key Responsibilities Manage member inquiries with professionalism and high-quality service Monitor and test all member-facing experiences to identify quality issues Collaborate with cross-functional teams to enhance alignment and performance Required Qualifications 3+ years of experience in Quality Assurance and customer service Strong project leadership experience Familiarity with website testing tools and QA processes A detail-oriented mindset with a focus on quality Ability to thrive in a fast-paced, pressure-driven environment
A company is looking for an Excellence Assurance Lead to ensure an exceptional experience for its members.
Key Responsibilities
Manage member inquiries with professionalism and high-quality service
Monitor and test all member-facing experiences to identify quality issues
Collaborate with cross-functional teams to enhance alignment and performance
Required Qualifications
3+ years of experience in Quality Assurance and customer service
Strong project leadership experience
Familiarity with website testing tools and QA processes
A detail-oriented mindset with a focus on quality
Ability to thrive in a fast-paced, pressure-driven environment