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Global Support Director
A company is looking for a Head of Global Support. Key Responsibilities Lead and develop a global support team, ensuring efficient operations and high client satisfaction Develop and implement a comprehensive global support strategy aligned with business objectives Oversee project execution and client relationships, ensuring timely resolution of issues and adherence to SLAs Required Qualifications 7+ years of experience in technical support leadership, preferably in educational technology Proven track record of managing global support operations Bachelor's degree or equivalent experience in a relevant field preferred Demonstrated ability to analyze support metrics and implement improvements Experience in managing distributed teams across multiple time zones
A company is looking for a Head of Global Support.
Key Responsibilities
Lead and develop a global support team, ensuring efficient operations and high client satisfaction
Develop and implement a comprehensive global support strategy aligned with business objectives
Oversee project execution and client relationships, ensuring timely resolution of issues and adherence to SLAs
Required Qualifications
7+ years of experience in technical support leadership, preferably in educational technology
Proven track record of managing global support operations
Bachelor's degree or equivalent experience in a relevant field preferred
Demonstrated ability to analyze support metrics and implement improvements
Experience in managing distributed teams across multiple time zones