L1 IT Support Technician

A company is looking for an L1 IT Support Technician (Remote, Contract). Key Responsibilities: Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues Log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution Collaborate with various teams to improve IT Support service delivery and contribute to the knowledge base Qualifications: Minimum 2-3 years of experience in remote IT support or a similar role Proficient in the administration of Windows 10/11 and macOS environments Strong experience in managing Microsoft (Office) 365 services and Google Workspace Hands-on experience with Entra ID (former Azure Active Directory) Familiarity with the ITIL framework and a foundational understanding of networking concepts

Mar 25, 2025 - 18:56

A company is looking for an L1 IT Support Technician (Remote, Contract). Key Responsibilities: Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues Log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution Collaborate with various teams to improve IT Support service delivery and contribute to the knowledge base Qualifications: Minimum 2-3 years of experience in remote IT support or a similar role Proficient in the administration of Windows 10/11 and macOS environments Strong experience in managing Microsoft (Office) 365 services and Google Workspace Hands-on experience with Entra ID (former Azure Active Directory) Familiarity with the ITIL framework and a foundational understanding of networking concepts