Lead Customer Service Manager

A company is looking for a Lead Customer Service Manager. Key Responsibilities Manage and mentor a team of Customer Success Managers to retain and grow key accounts Drive adoption and optimization of solutions to achieve customer satisfaction Build and maintain strong, long-term relationships with key customer stakeholders Required Qualifications Bachelor's degree preferred; or high school diploma plus relevant experience Previous leadership experience in customer success management is desired Proven experience in customer success, account management, or a similar role, preferably in telecommunications or technology Strong understanding of solutions and ability to align them with customer objectives Ability to manage multiple priorities and customer accounts effectively

Apr 2, 2025 - 13:16

A company is looking for a Lead Customer Service Manager. Key Responsibilities Manage and mentor a team of Customer Success Managers to retain and grow key accounts Drive adoption and optimization of solutions to achieve customer satisfaction Build and maintain strong, long-term relationships with key customer stakeholders Required Qualifications Bachelor's degree preferred; or high school diploma plus relevant experience Previous leadership experience in customer success management is desired Proven experience in customer success, account management, or a similar role, preferably in telecommunications or technology Strong understanding of solutions and ability to align them with customer objectives Ability to manage multiple priorities and customer accounts effectively