Licensed Provider Network Manager

A company is looking for a Provider and Programs Network Manager. Key Responsibilities Oversee day-to-day operations of the Non-Medical Counseling Provider Network and manage Provider Network Supervisors Monitor and optimize non-medical counseling quality metrics, performance measures, and service level agreements (SLAs) Handle escalated cases and provider complaints, facilitating communication with subcontractors and program management Required Qualifications Master's degree in a mental health-related field from an accredited program Current valid unrestricted counseling license/certification from a relevant authority Minimum of 5 years of management or supervisory experience in a similar program Strong project management skills and knowledge of call center operations Proficiency in Microsoft tools and electronic documentation systems

Apr 25, 2025 - 02:17

A company is looking for a Provider and Programs Network Manager. Key Responsibilities Oversee day-to-day operations of the Non-Medical Counseling Provider Network and manage Provider Network Supervisors Monitor and optimize non-medical counseling quality metrics, performance measures, and service level agreements (SLAs) Handle escalated cases and provider complaints, facilitating communication with subcontractors and program management Required Qualifications Master's degree in a mental health-related field from an accredited program Current valid unrestricted counseling license/certification from a relevant authority Minimum of 5 years of management or supervisory experience in a similar program Strong project management skills and knowledge of call center operations Proficiency in Microsoft tools and electronic documentation systems