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Life Customer Contact Specialist
A company is looking for a Life Customer Contact Specialist. Key Responsibilities Respond to inbound calls, providing support to agents and policy owners while adhering to company policies and quality standards Field inquiries regarding policy details, transactions, and regulations, while maintaining a working knowledge of company products Collaborate with various departments and provide feedback to improve processes and service delivery Required Qualifications Bachelor's Degree preferred Previous customer service or call center experience preferred Ability to navigate multiple information systems efficiently Criminal background check required Must be adaptable to frequent changes in the work environment
A company is looking for a Life Customer Contact Specialist.
Key Responsibilities
Respond to inbound calls, providing support to agents and policy owners while adhering to company policies and quality standards
Field inquiries regarding policy details, transactions, and regulations, while maintaining a working knowledge of company products
Collaborate with various departments and provide feedback to improve processes and service delivery
Required Qualifications
Bachelor's Degree preferred
Previous customer service or call center experience preferred
Ability to navigate multiple information systems efficiently
Criminal background check required
Must be adaptable to frequent changes in the work environment