Manager, Services Support

A company is looking for a Manager / Senior Manager, Services Support. Key Responsibilities Oversee and optimize daily support operations for efficiency and quality service Lead and develop a high-performing support team with necessary tools and training Define and track key performance metrics to drive continuous improvement Required Qualifications Bachelor's degree with 5+ years of experience in delivering high-quality support services, preferably in healthcare technology Proven ability to hire, develop, and retain top talent Strong analytical skills with experience in tracking and optimizing support metrics Experience in scaling and automating support operations while ensuring a high-touch customer experience Familiarity with customer support platforms and self-service support solutions

Apr 2, 2025 - 22:50

A company is looking for a Manager / Senior Manager, Services Support. Key Responsibilities Oversee and optimize daily support operations for efficiency and quality service Lead and develop a high-performing support team with necessary tools and training Define and track key performance metrics to drive continuous improvement Required Qualifications Bachelor's degree with 5+ years of experience in delivering high-quality support services, preferably in healthcare technology Proven ability to hire, develop, and retain top talent Strong analytical skills with experience in tracking and optimizing support metrics Experience in scaling and automating support operations while ensuring a high-touch customer experience Familiarity with customer support platforms and self-service support solutions