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Member Service Specialist
A company is looking for a Member Service Specialist to provide exceptional customer service in a remote setting. Key Responsibilities Serve as the first point of contact for members, ensuring an exceptional experience Gather information to determine member eligibility and respond to requests in a timely manner Document interactions and navigate multiple internal systems while maintaining compliance with regulations Required Qualifications 3 years of direct customer service experience Some college education required; Associate degree preferred Proficiency with Microsoft Office Suite Healthcare experience is a plus Bi-lingual in English/Spanish is a plus
A company is looking for a Member Service Specialist to provide exceptional customer service in a remote setting.
Key Responsibilities
Serve as the first point of contact for members, ensuring an exceptional experience
Gather information to determine member eligibility and respond to requests in a timely manner
Document interactions and navigate multiple internal systems while maintaining compliance with regulations
Required Qualifications
3 years of direct customer service experience
Some college education required; Associate degree preferred
Proficiency with Microsoft Office Suite
Healthcare experience is a plus
Bi-lingual in English/Spanish is a plus