Operational Strategy Specialist

A company is looking for an Operational Strategy Specialist to gather and analyze data to enhance performance and meet goals. Key Responsibilities Collect and analyze data on KPI performance and attendance for internal agents and partner sites Develop actionable insights and present findings to stakeholders Collaborate with teams to create and implement plans for operational improvements Required Qualifications Proficiency in Microsoft Excel or Google Sheets, including advanced formula capabilities Experience in creating financial models and forecasting contact center costs Ability to work independently and collaboratively within a team Strong organizational skills Prior experience in an analyst or data role is a plus

Apr 1, 2025 - 18:59

A company is looking for an Operational Strategy Specialist to gather and analyze data to enhance performance and meet goals. Key Responsibilities Collect and analyze data on KPI performance and attendance for internal agents and partner sites Develop actionable insights and present findings to stakeholders Collaborate with teams to create and implement plans for operational improvements Required Qualifications Proficiency in Microsoft Excel or Google Sheets, including advanced formula capabilities Experience in creating financial models and forecasting contact center costs Ability to work independently and collaboratively within a team Strong organizational skills Prior experience in an analyst or data role is a plus