Patient Customer Service Specialist

A company is looking for a Patient Customer Service Specialist II who provides customer service to patients. Key Responsibilities Answer telephone calls promptly and professionally while handling a high volume of inbound inquiries Verify patient demographics and insurance coverage, and resolve billing inquiries through documentation Explain patient bills, including charges and adjustments, ensuring accurate communication of all billing details Required Qualifications, Training, and Education High School Diploma 2+ years of experience in A/R, billing, customer service, insurance, or healthcare preferred Proficiency in Microsoft Office and strong computer skills Ability to multitask in a fast-paced environment Willingness to work overtime as needed based on department requirements

Mar 26, 2025 - 15:43

A company is looking for a Patient Customer Service Specialist II who provides customer service to patients. Key Responsibilities Answer telephone calls promptly and professionally while handling a high volume of inbound inquiries Verify patient demographics and insurance coverage, and resolve billing inquiries through documentation Explain patient bills, including charges and adjustments, ensuring accurate communication of all billing details Required Qualifications, Training, and Education High School Diploma 2+ years of experience in A/R, billing, customer service, insurance, or healthcare preferred Proficiency in Microsoft Office and strong computer skills Ability to multitask in a fast-paced environment Willingness to work overtime as needed based on department requirements