Patient Enrollment Team Lead

A company is looking for a Patient Enrollment Team Lead to provide direction to their Customer Support team. Key Responsibilities Lead, mentor, and coach a team of customer support representatives to ensure optimal performance Conduct team meetings and provide ongoing training to enhance skills and knowledge Analyze metrics and KPIs to improve customer service processes and maintain high levels of customer satisfaction Required Qualifications Proven experience in a customer support supervisory role, preferably in a contact center environment Strong leadership and team management skills Experience in influencing and motivating employees to meet performance metrics Strong analytical skills with the ability to enhance efficiency in high-pressure situations Extensive experience in client interactions with a focus on satisfaction and loyalty

Mar 26, 2025 - 18:32

A company is looking for a Patient Enrollment Team Lead to provide direction to their Customer Support team. Key Responsibilities Lead, mentor, and coach a team of customer support representatives to ensure optimal performance Conduct team meetings and provide ongoing training to enhance skills and knowledge Analyze metrics and KPIs to improve customer service processes and maintain high levels of customer satisfaction Required Qualifications Proven experience in a customer support supervisory role, preferably in a contact center environment Strong leadership and team management skills Experience in influencing and motivating employees to meet performance metrics Strong analytical skills with the ability to enhance efficiency in high-pressure situations Extensive experience in client interactions with a focus on satisfaction and loyalty