Senior Customer Service Manager

A company is looking for a Senior Manager, Customer Service. Key Responsibilities Oversee the customer service team and ensure adherence to processes and standards Identify and resolve root cause issues in referral processes to enhance overall efficiency Manage referral processing activities, ensuring compliance with standards and timely responses Required Qualifications Associate degree required; Bachelor's degree preferred Three (3) years of customer service experience in HME, with management experience required Two (2) years of management experience in HME required Ability to handle stressful situations and manage fluctuating work levels Must be able to lift up to 30 pounds as needed

Mar 25, 2025 - 23:35

A company is looking for a Senior Manager, Customer Service. Key Responsibilities Oversee the customer service team and ensure adherence to processes and standards Identify and resolve root cause issues in referral processes to enhance overall efficiency Manage referral processing activities, ensuring compliance with standards and timely responses Required Qualifications Associate degree required; Bachelor's degree preferred Three (3) years of customer service experience in HME, with management experience required Two (2) years of management experience in HME required Ability to handle stressful situations and manage fluctuating work levels Must be able to lift up to 30 pounds as needed