Senior Director of Customer Learning

A company is looking for a Senior Director, Customer Learning. Key Responsibilities Develop and execute a global customer learning strategy to enhance customer adoption and retention Design and implement scalable learning programs that meet the diverse needs of the customer base Establish performance metrics to evaluate the effectiveness and ROI of customer learning initiatives Required Qualifications 12+ years of experience in customer learning or training, with at least 5 years in a leadership role Bachelor's degree in education, business, or a related field; advanced degree preferred Proficiency in developing omni-channel customer learning strategies Experience in evaluating and implementing learning technologies, including LMS and LXP Deep understanding of adult learning principles and instructional design

Mar 27, 2025 - 22:20

A company is looking for a Senior Director, Customer Learning. Key Responsibilities Develop and execute a global customer learning strategy to enhance customer adoption and retention Design and implement scalable learning programs that meet the diverse needs of the customer base Establish performance metrics to evaluate the effectiveness and ROI of customer learning initiatives Required Qualifications 12+ years of experience in customer learning or training, with at least 5 years in a leadership role Bachelor's degree in education, business, or a related field; advanced degree preferred Proficiency in developing omni-channel customer learning strategies Experience in evaluating and implementing learning technologies, including LMS and LXP Deep understanding of adult learning principles and instructional design