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State Licensed Responsible Gaming Manager
A company is looking for a Senior Manager, Responsible Gaming. Key Responsibilities Oversee daily Responsible Gaming operations, ensuring compliance with regulatory obligations and best practices Manage a team of leaders responsible for approximately 30 Responsible Gaming team members Collaborate with stakeholders to enhance the player-centric Responsible Gaming experience Required Qualifications At least 7 years of experience in leading call center operations, preferably in escalations or investigations Deep understanding of Responsible Gaming principles and compliance Proven ability to make data-driven decisions in high-pressure situations Experience in workforce management, forecasting, and performance monitoring Familiarity with regulatory changes and industry trends related to Responsible Gaming
A company is looking for a Senior Manager, Responsible Gaming.
Key Responsibilities
Oversee daily Responsible Gaming operations, ensuring compliance with regulatory obligations and best practices
Manage a team of leaders responsible for approximately 30 Responsible Gaming team members
Collaborate with stakeholders to enhance the player-centric Responsible Gaming experience
Required Qualifications
At least 7 years of experience in leading call center operations, preferably in escalations or investigations
Deep understanding of Responsible Gaming principles and compliance
Proven ability to make data-driven decisions in high-pressure situations
Experience in workforce management, forecasting, and performance monitoring
Familiarity with regulatory changes and industry trends related to Responsible Gaming