Training and Quality Assurance Specialist

A company is looking for a Training and Quality Assurance Specialist. Key Responsibilities Ensure new call center agents understand company values, customer service standards, and brand procedures Develop and deliver training modules on system knowledge, selling skills, and customer handling techniques Monitor call center agent performance and collaborate with QA Departments to align on metrics and goals Required Qualifications Minimum 5 years of experience in developing and delivering training programs, preferably in a call center environment Bachelor's degree in Training & Development, Instructional Design, Human Resources, or a related field (Master's preferred) Proficiency in training methodologies, e-learning software, and technical writing Ability to work independently and manage multiple projects throughout the training cycle Strong skills in selling, customer service, presentation, and training delivery

Mar 28, 2025 - 19:17

A company is looking for a Training and Quality Assurance Specialist. Key Responsibilities Ensure new call center agents understand company values, customer service standards, and brand procedures Develop and deliver training modules on system knowledge, selling skills, and customer handling techniques Monitor call center agent performance and collaborate with QA Departments to align on metrics and goals Required Qualifications Minimum 5 years of experience in developing and delivering training programs, preferably in a call center environment Bachelor's degree in Training & Development, Instructional Design, Human Resources, or a related field (Master's preferred) Proficiency in training methodologies, e-learning software, and technical writing Ability to work independently and manage multiple projects throughout the training cycle Strong skills in selling, customer service, presentation, and training delivery