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VP of Customer Experience
A company is looking for a VP of Customer Experience to lead the strategic direction and operational management of customer-related teams. Key Responsibilities Define and implement a holistic customer experience strategy across Success, Support, and Training Drive customer retention and expansion by improving KPIs and identifying growth opportunities Develop scalable customer success frameworks to align the platform with unique business models Required Qualifications Over 4 years of experience leading Customer Experience or Customer Success teams at a Director level or higher in SaaS or EdTech Data-driven mindset with the ability to analyze churn trends and customer health metrics Strong people leadership skills with experience managing remote-first teams Demonstrated ability to design and scale CX functions in high-growth settings Familiarity with Product-Led Growth principles and their implementation in customer journey design
A company is looking for a VP of Customer Experience to lead the strategic direction and operational management of customer-related teams.
Key Responsibilities
Define and implement a holistic customer experience strategy across Success, Support, and Training
Drive customer retention and expansion by improving KPIs and identifying growth opportunities
Develop scalable customer success frameworks to align the platform with unique business models
Required Qualifications
Over 4 years of experience leading Customer Experience or Customer Success teams at a Director level or higher in SaaS or EdTech
Data-driven mindset with the ability to analyze churn trends and customer health metrics
Strong people leadership skills with experience managing remote-first teams
Demonstrated ability to design and scale CX functions in high-growth settings
Familiarity with Product-Led Growth principles and their implementation in customer journey design