Bilingual L1 Support Engineer

A company is looking for a L1 Support Engineer (Bi-Lingual, English/Portuguese). Key Responsibilities Provide technical assistance to end-users of Canvas through various communication channels Validate issues, answer how-to questions, and resolve end-user issues via the Canvas user interface Maintain thorough records in the ticketing system and escalate unresolved tickets to the L2 Support team Required Qualifications Fluency in reading, writing, and speaking English and Portuguese High school diploma Strong technical, troubleshooting, and analytical skills Ability to function in a self-directed and fast-paced environment Proven professionalism in client interactions

Mar 31, 2025 - 23:38

A company is looking for a L1 Support Engineer (Bi-Lingual, English/Portuguese). Key Responsibilities Provide technical assistance to end-users of Canvas through various communication channels Validate issues, answer how-to questions, and resolve end-user issues via the Canvas user interface Maintain thorough records in the ticketing system and escalate unresolved tickets to the L2 Support team Required Qualifications Fluency in reading, writing, and speaking English and Portuguese High school diploma Strong technical, troubleshooting, and analytical skills Ability to function in a self-directed and fast-paced environment Proven professionalism in client interactions