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Bilingual Support Engineer
A company is looking for a L1/L2 Support Engineer (English and Italian). Key Responsibilities Answer calls and respond to customer inquiries in a timely manner Provide timely resolution of technical issues and establish remote sessions for troubleshooting Maintain client systems and prepare documentation for new features Required Qualifications Fluent in English at an Intermediate+ (B2) level or higher Fluent in Italian at an Intermediate+ (B2) level or higher No prior IT experience required, internal training provided Proactive attitude with a strong sense of empathy towards customers Optional: 0.5+ years of experience in technical/application support or QA/Tester experience is a plus
A company is looking for a L1/L2 Support Engineer (English and Italian).
Key Responsibilities
Answer calls and respond to customer inquiries in a timely manner
Provide timely resolution of technical issues and establish remote sessions for troubleshooting
Maintain client systems and prepare documentation for new features
Required Qualifications
Fluent in English at an Intermediate+ (B2) level or higher
Fluent in Italian at an Intermediate+ (B2) level or higher
No prior IT experience required, internal training provided
Proactive attitude with a strong sense of empathy towards customers
Optional: 0.5+ years of experience in technical/application support or QA/Tester experience is a plus