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Customer Support Product Advisor
A company is looking for a Customer Support Product Advisor to provide customer service and product support to homeowners. Key Responsibilities Assist with customer service activities including order entry, sales, and account reconciliation Diagnose and resolve customer inquiries, concerns, and issues via phone, e-mail, and social media Provide troubleshooting assistance to homeowners and plumbers on water filtration products Required Qualifications High School Diploma or equivalent, associate degree preferred 4+ years of applicable experience in customer support Experience with e-commerce and CRM platforms such as Magento and QuickBase Experience with order entry and ERP systems related to stock management Creative and adaptable with the ability to troubleshoot in an agile work environment
A company is looking for a Customer Support Product Advisor to provide customer service and product support to homeowners.
Key Responsibilities
Assist with customer service activities including order entry, sales, and account reconciliation
Diagnose and resolve customer inquiries, concerns, and issues via phone, e-mail, and social media
Provide troubleshooting assistance to homeowners and plumbers on water filtration products
Required Qualifications
High School Diploma or equivalent, associate degree preferred
4+ years of applicable experience in customer support
Experience with e-commerce and CRM platforms such as Magento and QuickBase
Experience with order entry and ERP systems related to stock management
Creative and adaptable with the ability to troubleshoot in an agile work environment