Director of Digital Customer Success

A company is looking for a Director of Digital Customer Success. Key Responsibilities Develop and execute a comprehensive digital customer success strategy Define and track key performance metrics to enhance the customer journey Lead and mentor a high-performing team of Customer Success Managers Required Qualifications 3+ years in a Director (or higher) role with experience leading global teams Deep understanding of digital customer experience trends and data analytics Expertise in process optimization and strategic planning Experience in agile decision-making within fast-paced environments Commitment to fostering an inclusive environment for diverse backgrounds

Mar 25, 2025 - 02:29

A company is looking for a Director of Digital Customer Success. Key Responsibilities Develop and execute a comprehensive digital customer success strategy Define and track key performance metrics to enhance the customer journey Lead and mentor a high-performing team of Customer Success Managers Required Qualifications 3+ years in a Director (or higher) role with experience leading global teams Deep understanding of digital customer experience trends and data analytics Expertise in process optimization and strategic planning Experience in agile decision-making within fast-paced environments Commitment to fostering an inclusive environment for diverse backgrounds