Global Program Manager

A company is looking for a Global Program Manager to oversee IT service delivery and program management. Key Responsibilities Manage end-to-end IT service delivery and ensure compliance with service level agreements (SLAs) Act as the primary liaison for stakeholder engagement and customer satisfaction Lead and mentor IT service teams, focusing on performance and continuous improvement Qualifications & Requirements 7+ years of experience in IT service management or program management with a global focus Bachelor's degree in Information Technology, Business Management, or a related field (Master's preferred) ITIL Foundation certification; higher-level ITIL certifications preferred Strong understanding of IT service management platforms Exceptional leadership experience managing global teams

Mar 28, 2025 - 17:45

A company is looking for a Global Program Manager to oversee IT service delivery and program management. Key Responsibilities Manage end-to-end IT service delivery and ensure compliance with service level agreements (SLAs) Act as the primary liaison for stakeholder engagement and customer satisfaction Lead and mentor IT service teams, focusing on performance and continuous improvement Qualifications & Requirements 7+ years of experience in IT service management or program management with a global focus Bachelor's degree in Information Technology, Business Management, or a related field (Master's preferred) ITIL Foundation certification; higher-level ITIL certifications preferred Strong understanding of IT service management platforms Exceptional leadership experience managing global teams