IT Helpdesk Support Specialist

A company is looking for an IT Helpdesk Support Specialist-Contract (Remote). Key Responsibilities Provide front line technical support to end-users through various communication channels Diagnose and resolve hardware, software, and network issues while maintaining accurate records in the ticketing system Assist with user account management and provide training on IT systems and applications Required Qualifications Experience with Microsoft 365 administration Familiarity with Windows and Mac operating systems Knowledge of networking fundamentals and security best practices Experience with user account management (e.g., Active Directory, Google Workspace) Prior experience in an IT Helpdesk or technical support role is a plus

Mar 27, 2025 - 19:31

A company is looking for an IT Helpdesk Support Specialist-Contract (Remote). Key Responsibilities Provide front line technical support to end-users through various communication channels Diagnose and resolve hardware, software, and network issues while maintaining accurate records in the ticketing system Assist with user account management and provide training on IT systems and applications Required Qualifications Experience with Microsoft 365 administration Familiarity with Windows and Mac operating systems Knowledge of networking fundamentals and security best practices Experience with user account management (e.g., Active Directory, Google Workspace) Prior experience in an IT Helpdesk or technical support role is a plus