Senior Director of Warranty Operations

A company is looking for a Senior Director, Warranty Service & Repair Operations. Key Responsibilities Develop and implement new revenue-generating repair services and maintenance plans Build and manage a nationwide network of service repair technicians, ensuring high-quality service through training and performance metrics Lead the development of a service management platform to enhance operational efficiency and customer experience Required Qualifications High School Diploma; Bachelor's degree preferred 10+ years of experience in service operations or extended warranty management Proven expertise in scaling service repair networks and launching new service revenue streams Strong background in 3PL vendor management and parts procurement Experience in developing service management platforms and familiarity with warranty service models

Apr 4, 2025 - 17:53

A company is looking for a Senior Director, Warranty Service & Repair Operations. Key Responsibilities Develop and implement new revenue-generating repair services and maintenance plans Build and manage a nationwide network of service repair technicians, ensuring high-quality service through training and performance metrics Lead the development of a service management platform to enhance operational efficiency and customer experience Required Qualifications High School Diploma; Bachelor's degree preferred 10+ years of experience in service operations or extended warranty management Proven expertise in scaling service repair networks and launching new service revenue streams Strong background in 3PL vendor management and parts procurement Experience in developing service management platforms and familiarity with warranty service models