Healthcare Engagement Supervisor

A company is looking for a Healthcare Engagement Team Supervisor (Remote). Key Responsibilities Supervise and mentor a team of 10+ Engagement Specialists to achieve performance targets Ensure the functionality of call center and CRM platforms, addressing operational challenges Drive team performance metrics and support business objectives through data analysis Required Qualifications 3+ years of experience managing a call center or engagement team Expertise with call center platforms and CRM software, preferably Five9 and Zoho Proven ability to optimize processes and drive system efficiencies Strong leadership skills with a successful track record in team management Experience in healthcare or a related field preferred

Mar 26, 2025 - 17:46

A company is looking for a Healthcare Engagement Team Supervisor (Remote). Key Responsibilities Supervise and mentor a team of 10+ Engagement Specialists to achieve performance targets Ensure the functionality of call center and CRM platforms, addressing operational challenges Drive team performance metrics and support business objectives through data analysis Required Qualifications 3+ years of experience managing a call center or engagement team Expertise with call center platforms and CRM software, preferably Five9 and Zoho Proven ability to optimize processes and drive system efficiencies Strong leadership skills with a successful track record in team management Experience in healthcare or a related field preferred