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Level 4 Support Engineer
A company is looking for a Level 4 Support Engineer - AI-Enabled Escalations. Key Responsibilities Own critical customer case escalations and perform deep root cause analysis Act as the highest technical escalation point for Infinia support incidents Lead incident response efforts and utilize AI tools for accelerated resolution Required Qualifications 8+ years in enterprise storage, distributed systems, or cloud infrastructure support/engineering Deep understanding of file systems, storage performance, and Linux kernel internals Proven debugging skills at system/protocol/app levels Hands-on experience with AI/ML data pipelines and container orchestration Exposure to RDMA, NVMe-oF, or high-performance networking stacks
A company is looking for a Level 4 Support Engineer - AI-Enabled Escalations.
Key Responsibilities
Own critical customer case escalations and perform deep root cause analysis
Act as the highest technical escalation point for Infinia support incidents
Lead incident response efforts and utilize AI tools for accelerated resolution
Required Qualifications
8+ years in enterprise storage, distributed systems, or cloud infrastructure support/engineering
Deep understanding of file systems, storage performance, and Linux kernel internals
Proven debugging skills at system/protocol/app levels
Hands-on experience with AI/ML data pipelines and container orchestration
Exposure to RDMA, NVMe-oF, or high-performance networking stacks