Quality Service Analyst

A company is looking for a Quality Service Analyst who will support consistency and excellence in global customer experience. Key Responsibilities Designs QA monitoring formats and quality standards in collaboration with operations management Performs contact monitoring and documents results to provide feedback for individual agents Analyzes quality results for trend identification and provides actionable data to operations management teams Required Qualifications Associate or Bachelor's degree in a related field 3+ years of experience in Customer Experience functions 3+ years of experience measuring the success of customer-facing programs Overall understanding of business imperatives and industry standards in Customer Service Experience working in an agile, dynamic, and customer-centric environment

Mar 25, 2025 - 23:30

A company is looking for a Quality Service Analyst who will support consistency and excellence in global customer experience. Key Responsibilities Designs QA monitoring formats and quality standards in collaboration with operations management Performs contact monitoring and documents results to provide feedback for individual agents Analyzes quality results for trend identification and provides actionable data to operations management teams Required Qualifications Associate or Bachelor's degree in a related field 3+ years of experience in Customer Experience functions 3+ years of experience measuring the success of customer-facing programs Overall understanding of business imperatives and industry standards in Customer Service Experience working in an agile, dynamic, and customer-centric environment