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Vice President of Global Support
A company is looking for a Vice President, Global Support & Payments. Key Responsibilities Lead and scale a global support organization while overseeing payment operations Drive operational excellence and customer satisfaction through AI-driven support transformation Foster collaboration across teams to enhance customer experience and retention Qualifications & Experience 15+ years of experience in customer support leadership, with 5 years in a global support organization Proven experience in managing large-scale, multi-tiered support teams Deep knowledge of offshore support operations, particularly in the Philippines Expertise in AI-driven support automation and customer experience technology Strong analytical skills with a data-driven approach to decision-making
A company is looking for a Vice President, Global Support & Payments.
Key Responsibilities
Lead and scale a global support organization while overseeing payment operations
Drive operational excellence and customer satisfaction through AI-driven support transformation
Foster collaboration across teams to enhance customer experience and retention
Qualifications & Experience
15+ years of experience in customer support leadership, with 5 years in a global support organization
Proven experience in managing large-scale, multi-tiered support teams
Deep knowledge of offshore support operations, particularly in the Philippines
Expertise in AI-driven support automation and customer experience technology
Strong analytical skills with a data-driven approach to decision-making