BPO Program Manager

A company is looking for a BPO Program Manager to oversee relationships with BPO vendor partners and optimize operations for corporate and field offices. Key Responsibilities Serve as the main contact between outsource vendors and field offices Create and manage communication plans to promote BPO internally and oversee the onboarding of services Track savings and analyze case trends for process improvement opportunities Required Qualifications, Training, and Education 3+ years of experience in managing outsourced business processes and vendors Bachelor's degree required Desired experience in the Insurance industry Experience evaluating performance and managing vendor partners to contracted SLAs Experience in Lean Six Sigma and Project Management is a plus

Mar 31, 2025 - 22:56

A company is looking for a BPO Program Manager to oversee relationships with BPO vendor partners and optimize operations for corporate and field offices. Key Responsibilities Serve as the main contact between outsource vendors and field offices Create and manage communication plans to promote BPO internally and oversee the onboarding of services Track savings and analyze case trends for process improvement opportunities Required Qualifications, Training, and Education 3+ years of experience in managing outsourced business processes and vendors Bachelor's degree required Desired experience in the Insurance industry Experience evaluating performance and managing vendor partners to contracted SLAs Experience in Lean Six Sigma and Project Management is a plus